How many questions are we allowed per comment card/survey?
As many as you/your business requires. CommentWeb engines support an unlimited number of questions and also offer an unlimited number of answer options.


How many "TYPES "of questions are we allowed per survey?
We have wide variety of types of questions for any and all needs of Survey and Comment cards. There are over 15 different types of questions that you can choose from to complete you Survey and Comment Cards.

How much time does it take to get my survey or Comment Card to go online?
It only takes few minutes to create a highly professional survey form. Once created, you can attach it to your website instantly and start gathering valuable data from your clients.

Using CommentWeb’s few steps of the "Form Creating Engine," you can quickly enter several types of your questions along with the options to choose your layout preferences and configure your survey with your logo, images and instructions. Preview your survey in a trial set and then activate it instantly from your website. You have total control over your Comment Card and Survey project in our engines.

Can I run multi-page Comment Cards/ surveys?
CommentWeb allows you to display your complete Comment Card/survey on one page or break up your survey on multiple pages. You can specify how many questions you would like to display per page, or take control and put your page breaks in manually. Furthermore, questions can be segmented into sections or chapters, allowing a logical flow to long and complex surveys.


How does CommentWeb address my security concerns?
Comment Web has multi layer security and the e-business and website is completely secured. The website and databases are password protected and hidden safely behind appropriate firewalls. Encryption during data transfer and communication between your computer and our servers is enforced using Secure Socket Layers (SSL) by VERISIGN.

All your data is confidential and owned by you. CommentWeb will never sell or provide your data to any third party, and it is never used internally or externally for any purpose whatsoever other than to communicate directly with you about your account.

How do I get clients to take my survey?
Computan, the parent company offers a "selective email " database Broadcasting System. You can sign up with them and insert a list of emails of your clients/prospects into the email broadcast. You can use Computan "automated email invitation" feature and distribute a personalized invitation to hundreds, thousands or tens of thousands of recipients with just a few clicks.

Your website link for the Survey/Comment Card can also be prominently located. You can promote an incentive for clients to fill out the Survey/Comment Card on-line real time. Hotels can provide incentive of small instant rebate to the customer credit card on the previous stay - or the future stay. While Coffee shops have "free coffee" random draws i.e. if you complete the survey and obtain a "track number" from the website etc.

Can I do a "Trial Run" for my survey/Comment Card prior to making it active?
A trial run is available at any time. During the design process you can preview and test your survey. Use our feature to check for text, types of questions, content, style, usability, and the proper working of various navigation tools.


Can we add our own logo and other images to the surveys?
CommentWeb allows you to insert logos, thumbnails etc. You can add a watermark or background texture, and include images or other media as part of your questions and answers. You can customize the text of messages and tailor the borders, fonts, colors and other attributes to achieve just the right look and feel. You can also replace the default command buttons with your own words or special images you design.

Our custom branding and private-labeling features are valuable to partners. As we provide more extensive, advanced and detailed assistance for channel partners, resellers and large organizations. Please contact us at (905) 984-8388, Or info@computan.com for more information.


Can I view my results in real-time?
Yes. You can monitor the status of your online surveys from any computer with internet access. The info can be viewed in your browser with easy to read, canned and configurable reports with online views of your data. We can also provide the option to simply export the data directly into Microsoft® Excel, Access, XML or your favorite statistical analysis package, as frequently as you need to update it.


Can CommentWeb hosted surveys handle other types of questionnaires besides surveys?
Yes. Our customers are using Comment Web to collect online data in a number of specialized ways. Including:
- Election sites (use it for virtual voting booths)
- Contests
  Sweepstakes
- Employee applications
- Online registrations
- Information gathering and more.

Our programmers are here to add new features, functionality, reports and custom data exchanges - just for you - to support all of your online data collection needs

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